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| Vision & Mission Statement |
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| To be regarded as the top performing industry based benefit funds management company in South Africa |
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| Our Philosophy |
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| MIBFA is an organization committed and dedicated to its customers through excellent service delivery. MIBFA is an organization with expert knowledge capable of providing cutting-edge service within the Retirement Fund Industry. MIBFA constantly strives and endeavors to be customer centric, always excelling in customer service. |
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| Vision |
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- Our vision is to become and be recognized as the leading administrators of the industry-based employee benefits funds. Integral to this vision is:
- To deliver defect-free service to both our internal and external customers;
- To enjoy and take pride in our work and be committed to actively participating in the organization in order to achieve the highest level of productivity;
- To be committed to setting and achieving continuous improvement in standards of efficiency and service;
- To create an environment in which all artificial barriers have been removed and in which everyone has the freedom to excel;
- To create value, grow and preserve the wealth of our fund members through prudent asset management and also provide effective administration in terms of cost and quality service
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| To support our vision, we embrace the following values: |
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| Trust |
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- Trustworthiness, honesty
- Commitment to vision and values
- Freedom from risk and doubt
- Confidentiality
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| Reliability |
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- The ability to perform the promised service consistently
- Accurately
- Dependably
- Timeously and cost effectively
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| Accessibility |
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- Being accessible, approachable and willing to assist
- Being polite, respectful and friendly
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| Communication |
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- Informing and listening
- Understanding the needs and problems of our customers
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| Knowledge |
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- Having the right skills and knowledge to do the job
- Employee development and recognition for performance
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